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Many Hoteliers
still prefer to use reservation forms than booking engine. The reason behind
this is that they find it difficult to manage their inventory to different
channels.
If
there were booking engine that could take care of all their inventory distribution,
then all these hoteliers will switch from reservation form to the hotel booking engines.
The
reservation form does help the hoteliers in getting a brief idea about the
package a client is looking for to have; however, the reservation form simply does
not guarantee booking by any means. In such instances, frequent two-way interactions
are required in between hotels and the clients prior to booking confirmation.
In
case of a hotel request form, the prospective client has to wait for several
replies from the hotelier to know the type of room reserved, price and cancellation
policy. It can at times be a very time consuming and futile job for the
hoteliers. Even this may displease clients that often expect quick
reservation/booking process, which lead to losing the direct guest who brings
more revenue.
Thus,
merely offering online reservation forms to guests or prospective clients will never
help you or serve the business purpose of your group of hotels and resorts;
instead, go for secure online booking engines to make query handling and the reservations
quicker and effective for the online guests.
With
the user of a very good booking engine, guests can check the availability, rate
plan and book instantly.
While
looking for an online booking engine, hotels need to make ascertain that the
system is well designed, user-friendly and reliable.
Whether
images, offers or rates - the booking engine should present the data in a
better way. With the simple to use, easy to navigate system the visitors/guests
should be able to reserve/book with minimum clicks of the button, saving them
loads of time in the dealing.
While
choosing for a booking engine, make certain it incorporates well with the
channel manager, property management system, supports payment gateway for easy
payment and optimized for mobile phones, as well.
By adopting
the system, hoteliers will be able to enhance visibility of their properties and
have higher bookings than before. The cost of using the system often varies from
one vendor to the other, as there may be annual licensing fee or fixed monthly
fee.
WebCRS
has been offering innovative booking software and system to companies in the
Hospitality sector. If your group of hotels and resorts is used to managing
bookings/reservations through online reservation forms, then it is high time
that you thought about adopting the WebCRS technology, to streamline your
business process for better outcomes.
